Filix Renew program
What is FILIX RENEW?
FILIX RENEW is our way of giving your lighting a second life. Instead of throwing away used or aging products, this program lets you send them back to us for refurbishment or recycling — helping you save money and reduce waste.
Every Filix product is built to last, and with RENEW, we’re making sure it stays that way. We offer refurbishment up to three times over a 15-year period, typically every five years, depending on the product’s condition.
Here’s how it works when you choose refurbishment:
- Filix covers all labor and diagnostics — no service fees.
- You only pay for the materials and components that need replacing.
- The total cost won’t exceed 30% of the value of a new product.
It’s a simple, sustainable solution — and a smart way to protect your investment.
How It Works
1. Start the Process
Go to our Filix renew program form page. Upload photos and a short description of the product’s condition.
2. We Review
Our team will get back to you within 5 business days with an initial evaluation:
- If it’s in decent condition, we’ll suggest refurbishment.
- If it’s beyond repair, we’ll offer to recycle it for you — no cost.
- If it’s not eligible, we’ll explain why.
3. Send It In
Shipping is arranged by you (pick up and drop off), and you’ll cover the cost. We'll guide you on how to pack and where to send it.
4. We Inspect & Quote
Once we receive the product, our technicians do a full check and send you a final quote. As mentioned, you’ll never pay more than 30% of the product’s original value for the full refurbishment.
*product has to be received in full shape as supplied with original cable / not cut and not mechanically damaged. In this case the pricing maybe be higher and such refurbishing case will be quoted
5. Refurbish or Recycle
- Refurbish: We clean, repair, replace what’s needed, test it, and send it back.
- Recycle: If it's done for, we’ll disassemble it and responsibly recycle the components.
6. Back to You
Refurbished products come back with a 1-year limited warranty. If you choose to recycle, we’ll thank you with Filix Green Credits — like additional 5% discount on a future order.
*5% discount only applies to standard price max discount. Cannot apply to any budget project pricing.
Why It Matters
Lighting doesn’t have to be disposable. With FILIX RENEW, you're choosing a smarter, cleaner way to manage your lighting systems — and showing your clients and the planet that you care.
Don’t discard — RENEW with Filix.